The Centralized Support Services Supervisor oversees the client services specialists responsible for centralized scheduling and administrative support across multiple agency locations. This role ensures that office operations, client scheduling, and clerical functions run efficiently and accurately to support clinical and supervisory teams. The position also maintains quality assurance for scheduling practices, facilitates cross-training for coverage, and promotes effective communication and customer service throughout the agency. The schedule for this position is 8:00 AM - 5:00 PM with one hour lunch, Monday - Friday.

The Supervisor will be responsible for coordinating the scheduling process, scheduling appointments, resolving issues, communicating status of appointments by providing reports to staff, reviewing reports to ensure thorough data entry, coaching and mentoring staff, scheduling staff, ensuring staff coverage and training staff on scheduling and administrative duties throughout the agency.

What we are looking for: The ideal candidate will be detail oriented, flexible, and have strong customer service skills. The successful candidate will enjoy assisting individuals who may have mental illness or developmental disabilities and be able to lead others to work well under pressure.

Hiring Range: $44,747.82-$55,934.77/annually 

Minimum Requirements

• Experience: Minimum of two (2) years of clerical or administrative experience. Experience in a healthcare or behavioral health setting preferred. At least one (1) year of supervisory experience is required. Experience with scheduling systems and knowledge of HIPAA confidentiality standards preferred.
• Education: High School Diploma or GED required. Associate degree in business, healthcare administration, or a related field preferred.
• Background Check: Candidates who are offered a position are required to complete a background check and drug screen.

Why work at BRBH?

• Support Great Staff: Client Services Specialists assist our clients in scheduling needed appointments in a convenient way and provide critical support to our clinical staff providing services in the community.
• Great co-workers: Our staff work hard and support each other in a team atmosphere.
• Work/Life Balance: We have a great Paid Time Off policy - 21 days annually, which starts accruing on your first day.
• We offer great benefits, including VRS (Virginia Retirement System)! Click here for more information: http://www.brbh.org/benefits/
• Want to know more? Check out our Employment page on Glassdoor to see employee reviews and more information about BRBH: http://www.glassdoor.com/Overview/Working-at-Blue-Ridge-Behavioral-Healthcare-EI_IE464369.11,43.htm

Blue Ridge Behavioral Healthcare (BRBH) is one of forty Community Services Boards established under the Code of Virginia to provide comprehensive services for individuals who have mental health disorders, developmental disability, or substance use disorders. BRBH provides multiple programs and services throughout the Roanoke Valley with over 350 employees working to provide quality care to our clients. We are proud to have served our community for over 50 years. BRBH maintains a drug-free workplace and is an equal opportunity employer. This position is located in Roanoke, VA.