The Front Desk Navigator plays a vital role in creating a welcoming environment for all individuals seeking services at BRBH. The Navigator is integral to ensuring excellent customer service and smooth coordination of care from the front door to the clinical team. Blue Ridge Behavioral Healthcare provides services to individuals who have mental health disorders, developmental disabilities, or substance use disorders.

Day-To-Day

Throughout the day, the Navigator's focus is to create a warm and knowledgeable connection for clients to BRBH's clinical services. The Navigator ensures that every client who walks in the front door is greeted, checked-in, and directed to their next step. The Navigator oversees pre-appointment activities to ensure the client is ready when clinical staff are available, so that clients do not experience long wait times. The Navigator also monitors the waiting area to address needs of clients waiting.

Why work at BRBH?

• Working with clients: In this job each day you make a difference by assisting individuals in our community that are seeking services for mental health disorders, developmental disability, or substance use disorders.
• Great co-workers: Our staff work hard and support each other in a team atmosphere.
• Work/Life Balance: We have a great Paid Time Off policy - 21 days annually, which starts accruing on your first day, plus 10 paid holidays.
• We offer great benefits, including VRS (Virginia Retirement System)! Click here for more information: https://www.brbh.org/employee-benefits/
• Want to know more? Check out our Employment page on Glassdoor to see employee reviews and more information about BRBH: http://www.glassdoor.com/Overview/Working-at-Blue-Ridge-Behavioral-Healthcare-EI_IE464369.11,43.htm

Minimum Requirements

• Education: High school diploma or GED required.
• Experience: One (1) year of experience working with individuals with mental health, developmental disability, or substance use diagnoses preferred and one (1) year of customer service experience in a health care environment preferred.
• Background Check: Candidates who are offered a position are required to undergo a background check and drug screen.

Required Knowledge, Skills and Abilities

1. Must display strong problem solving skills.
2. High degree of oral and listening communication skills.
3. Attention to detail and high degree of professionalism.
4. Proficient in Microsoft Word and Excel. Electronic Health Record experience a plus.
5. Ability to think creatively and work collaboratively with all levels of agency staff.
6. Ability to effectively prioritize and execute tasks in an environment that requires multi-tasking..
7. Experience in customer service in a health care field.
8. Experience working with diverse clientele.
9. Data entry skills and high comfort level with computers and/or tablets.
10. Ability to effectively deal with crisis situations and de-escalate situations whenever necessary.

Blue Ridge Behavioral Healthcare (BRBH) is one of forty Community Services Boards established under the Code of Virginia to provide comprehensive services for individuals who have mental health disorders, developmental disability, or substance use disorders. We are charged also with continuously monitoring and evaluating our services to ensure their cost effectiveness and applicability to current citizen needs. BRBH operates multiple programs throughout the Roanoke Valley with over 400 employees working to provide or support our services. We are proud to have served our community for over 50 years. Blue Ridge Behavioral Healthcare maintains a drug-free workplace and equal opportunity employment. This position is located in Roanoke, VA.