This position is for internal BRBH applicants only.

The Manager leads teams of support staff at multiple locations in providing excellent internal and external customer service. The Manager oversees Centralized Support Services, which includes the Centralized Support Services, Access Specialists, and Executive Office Coordinator.

The Manager will be responsible for ensuring clients have a positive experience with efficient support points of contact. The Manager coordinates with clinical program leaders to ensure support team functions are effective and meet staff and client needs. The Manager also coordinates the process of agency vehicle insurance claims.

What we are looking for: The ideal candidate will be a professional who can motivate others to problem-solve complex issues. They will have strong customer service skills and be able to lead others to work well and remain positive under pressure. They will be able to implement efficient practices in the flow of clients in a healthcare setting.

Hiring Range: $59,559-$64,688/annually

Minimum Requirements

• Education: Bachelor's degree in business, healthcare administration, or a related field preferred, or candidates with equivalent work experience in healthcare administration will be considered.
• Experience: Minimum of two (2) years of clerical or administrative experience. At least one (1) year of supervisory experience is required. Experience in a healthcare or behavioral health setting preferred. Experience and knowledge of HIPAA confidentiality standards preferred.
• Background Check: Candidates offered a position are required to undergo a background check and drug screen.

Why work at BRBH?

• Support Great Staff: Our Centralized Support Services Team provide vital support to help our clinical staff provide services efficiently.
• Great co-workers: Our staff work hard and support each other in a team atmosphere.
• Work/Life Balance: We have a great Paid Time Off policy - 21 days annually, which starts accruing on your first day, plus 10 paid holidays.
• We offer great benefits, including VRS (Virginia Retirement System)! Click here for more information: http://www.brbh.org/benefits/
• Want to know more? Check out our Employment page on Glassdoor to see employee reviews and more information about BRBH: http://www.glassdoor.com/Overview/Working-at-Blue-Ridge-Behavioral-Healthcare-EI_IE464369.11,43.htm

Blue Ridge Behavioral Healthcare (BRBH) is one of forty Community Services Boards established under the Code of Virginia to provide comprehensive services for individuals who have mental health disorders, developmental disability, or substance use disorders. We are charged also with continuously monitoring and evaluating our services to ensure their cost effectiveness and applicability to current citizen needs. BRBH operates multiple programs throughout the Roanoke Valley with over 350 employees working to provide or support our services. We are proud to have served our community for over 50 years. Blue Ridge Behavioral Healthcare maintains a drug-free workplace and equal opportunity employment. This position is located in Roanoke, VA.